Support

Be sure that you are NOT using the app on your phone. 

Our mobile app does not take payments. You must log in on an internet browser, on either a computer or your phone, to pay before you can use the app to complete your course.

Use the contact form or our chat feature to fully describe your situation and we will connect with you as soon as we can to help resolve the issue.

Three of our courses are available in Spanish versions - Responsibility Awareness, Drug & Alcohol Awareness and Theft Awareness. You must select Spanish as your language when you register for your account in order for your learning platform to be in Spanish. You must also be sure that you select and purchase the course with "Espanol" listed in the course name. All of our courses are primarily in English so please be sure that the course you select says Espanol in the name if you are trying to purchase the Spanish version.

Yes. You will be able to review all of our privacy standards after registering for your account, prior to paying for and completing our courses.

No, Civics Academy will not make public any information that you have submitted to us other than your course completion certificate to the agency that referred or registered you, if applicable.

You can log in as many times as you need within the 30 days after you have begun the course.

How long it takes to complete our courses varies depending on several factors including your internet speed, your reading pace, and how long it takes you to explore each section. You can stop and start as needed but we encourage you to complete the lesson that you are on before logging out to ensure your progress saves correctly.

No, unfortunately, due to the nature of the product we sell we are not able to offer refunds. This is in the Terms & Conditions that are presented to you after you create your account.

Yes. You will have questions throughout the course to help you practice for the tests, as well as a midpoint exam and a final exam. They will be required to be passed with a minimum of 80% correct answers. If you fail an exam 4 times you will be required to review the previous sections again then you will be allowed to retake your exam.

Not all courts have access to your course status.  As soon as you complete a course, you should email or hand in your certificate to assure they know.

Coupons are only issued to those who have met certain criteria.  If the person that referred you to take your class did not give you a coupon code, you are most likely not eligible as our classes have already been significantly reduced in cost.

Yes.  If your course has a fee, you cannot begin until you have paid for it.

To register for an account, click "Learner" on the homepage of our website. From this page, you can register for a new account or log in to an existing account. Click Register and fill out the information needed to create your account. If the system is not allowing you to register with your email address, it is possible that the court already pre-registered you. If your court registered you, you will have received an email from Civics Academy containing detailed instructions, including a temporary password. Follow these instructions carefully to log in to your account. 

Once you sign in, we recommend watching the welcome video, as it will provide you with all the necessary information to successfully complete your course. Click the button to view our course library, select your class, and click Buy Now to enroll. Make sure you are not using the app to pay. You must be on an internet browser.

The most effective way to reach us is to complete the CONTACT FORM on the bottom of the support page of our website or use the chat feature on our website. If this still does not address your issue, then you may call our support number M-F 9 am - 5 pm EST.  Our toll-free number is 1-888-713-2748.

No, We do not make your information public. Your certificate of completion may be provided to the agency that referred you. You will be able to review all of our privacy standards prior to paying for and completing our courses.

We accept credit and debit cards. We do not accept cash, checks or money orders.

It is important to know that you can not pay for your course on the app. You will have to log in on an internet browser, either on your computer or phone, and pay for your course before you can use the app.

To access your class on the app, follow these steps:

1. Once you have paid for your course, sign into your account on the internet browser on your phone or tablet.
2. Click the app store icon at the bottom of the log in screen - either android or iphone. (You cannot search the Civics Academy Schoox app in the app store. It has to be downloaded from the link on our log in screen.)
3. Once downloaded, use your username and password to sign into the app (avoid using the third-party option).
4. Start taking your course.

On the sign-in page, click "Forgot Password" to reset your password. If you have any issues resetting it, complete the contact form and we will assist you.

Accessing your certificate of completion is slightly different on a computer or within the app.  Log in to your account and follow the steps below:

APP - 

•  Click the 3 lines for the dropdown menu on the top lefthand side of the screen.
• Click the down arrow beside your name.
• Click "My Profile" 
• Select "CERTIFICATES" from the available options.
• Click the certificate image to download or print it. 

Desktop/Internet Browser:

• Click on the large circle button in the middle of the screen that says "Certificates" This will take you to your profile.
• Click on the Certificates tab in the middle of the screen.
• Click on the image of the certificate to print or download it.

Access code is optional for registration. If the court did not supply you with one, you do not need one.

If you have lost your access code simply type which city or county court ordered your class into our support chat. It should respond with the access code for that court. If not, try asking the chat in the form of a question. Make sure you type which city or county court ordered your class AND NOT which class you have been ordered to take. If that does not help, send us a message on our contact form.