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Desktop or Mobile?

We strongly encourage you to take your course on a computer as it will provide you with the best interactive experience.  You may take your course on a mobile browser as well.  We have provided you with a detailed instructional video at the start of each course to help familiarize you with how to navigate the platform as well as how to optimize your desktop or mobile experience!

If you have any trouble downloading or loading the lessons,  remember to:

  1. Hit the refresh button in your browser

  2. Make sure you have all tabs/apps logged out 

  3. Disconnect from your wifi and reload

  4. Disconnect and then reconnect to your wifi

Using a Touch Phone

Frequently Asked Questions

How do I sign up and take my Court-Ordered course?

In order to register for and take one of our courses, you need to be referred by a court, school, employer or other partner referral source.

What forms of payment do you accept?

We accept credit and debit cards. We do not accept cash, checks or money orders.

How long is the course?

It varies depending on several factors including your internet speed as well as your reading pace and how long it takes to explore each section.

What if I have lost my court code?

You will need to contact your referral source for a replacement or send us a message on our contact form below. We will respond within 24 hours.

Do you offer refunds?

No.

Is the entire course completed online?

Yes.

How long do I have to complete my course(s)?

Once you pay, you have 30 days to complete the course.

Are there quizzes I need to pass?

Yes. You will have questions throughout the course and will be required to pass with a minimum of 80% correct answers.

How many times can I log in and log out?

As many times as you need within the 30 days after you have begun the course. 

How and when will I receive my certificate?

You will have access to your certificate in your account and will be emailed a link to your certificate upon finishing the course.

Are the programs available in Spanish or any other language and , if so, how do I access?

Will my probation officer, the court or other referring source know when I complete the course?

Yes. All of our current programs have complete Spanish alternatives. You must enable your browser’s Spanish version in order to trigger the course to be presented in Spanish.

Is all the information I submitted to Civics Academy safe and secure?

No.  As soon as you complete a course, you will be required to email or hand in your certificate.

Is all the information I submitted to Civics Academy made public in any way?

No unless your employer is also the referring source and requires your certificate.

Yes. You will be able to review all of our privacy standards prior to paying for and completing our courses.

What can I do if I still need help?

Use the form below to fully describe your situation and we will connect with you as soon as we can to help resolve the issue.

Contact Support

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